Complaints Policy

Purple Beard Ltd strives for excellence in the services it offers. However, it accepts that on occasions individuals will feel the need to complain. Purple Beard Ltd will ensure that a set of procedures exists to deal speedily with such complaints in a fair and equitable manner.

The intention behind the Complaints Policy and Procedures is to:

  • Improve the service it provides to learners, employers, staff members and the broader local community.
  • Clarify for staff, employers and learners the procedures for handling complaints
  • Ensure and encourage that the procedures are sensitive to issues of confidentiality.
  • Encourage clients to seek means of resolving problems without further or more formal procedures.
  • Provide where appropriate means of recording both the nature of complaints and the effectiveness of their resolutions
  • Encourage a regular process of monitoring and reviewing records within the quality assurance framework.

Name Dimple Khagram
Director
Signature dkhagram
14th March 2019

Download the detailed Complaints Policy