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The ITIL Intermediate Qualification: Planning, Protection, and Optimization (PPO) Certificate is a free-standing qualification and it is also part of the ITIL Intermediate Capability stream leading to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is to impart, test, and validate your knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection, and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas.
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