Digital Support Technician
Level 3 – Pathway 2

Digital Support Technician
Level 3 – Pathway 2

Role Profile

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

Pathway 2- A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems

Typical Job Roles

Service Centre Operator, Digital Service Advisor, Digital Service Support, Digital Service Agent; Applications and On-line Service Executive, Technical Support Professional, Digital Support Professional, and Operations Technical Specialist

Entry Requirements

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Duration of Apprenticeships – 15 Months

On program delivery

  1. Subject Matter Led expert Masterclasses ( face to face or online)
  2. Technical knowledge workshops (Face to face or online)
  3. Online courses
  4. Hand on Projects
  5. Coaching and Mentoring
  6. Access to tools and labs
  7. Development skills workshops
  8. Maths and English Functional skills

Apprenticeship Application Process

We have a consultative approach to registering new apprentices or existing staff . We want to make sure our Programme is right for you, and maximise the chance of you being successful. This process applies to Apprentices who are being placed with an Employer.

Stage 1 – Apply

Apply online, sending us your basic details and a current CV if you have one – this will help our consultants learn more about you. Click here to apply.

Stage 2 – Online assessment

You will be asked to complete a series of online assessments around Numeracy, Literacy and technical knowledge.

Stage 3 – Phone interview

This initial call is non-technical and an opportunity for our Training team to get to know you and your reasons for enquiring. This is also an opportunity for us to support you with the interview process and information, advice and guidance.

Stage 4 – Employer interview

Next, we will invite you to be interviewed by the Employer.

Stage 5 – Confirmation

If the Employer interview is successful then we write to you and start the process of on-boarding onto the Apprenticeship.

Stage 6 – Start your Apprentice Journey

Apprenticeship Journey Infographic - Purple Beard Training